q778 Privacy Policy — Your Data, How We Use It and Your Rights

1 Introduction

q778 ("the Platform", "we", "us") is committed to handling the personal data of our players with care, transparency and respect. This Privacy Policy sets out how we collect, use, store, share and protect the personal information of people who register an account and use the q778 platform, including the website, mobile app and all associated gaming and betting services.

By registering an account on q778, you agree to the collection and use of your personal data as described in this Policy. This Privacy Policy should be read alongside the q778 Terms and Conditions and our Responsible Gaming guidelines, which together form the full agreement between you and q778.

If you have questions about how your data is handled, you can reach q778 support through the Help section of your account dashboard at any time.

2 What Data We Collect

When you register and use q778, we collect the following categories of personal data:

Registration and Identity Data

• Full name as registered
• Date of birth (for age verification purposes)
• Email address
• Mobile number
• Country of residence (Pakistan)
• Username and account credentials (password is stored in encrypted form only)

Verification Data

• Government-issued identity document (CNIC, passport or driving licence copy) — requested before first withdrawal or when required for security review
• Proof of address documentation where requested
• Proof of payment method ownership where applicable

Financial and Transaction Data

• Deposit and withdrawal amounts, dates and methods
• JazzCash or Easypaisa mobile number associated with payment transactions
• Bank account details used for bank transfer deposits or withdrawals
• Transaction reference numbers and processing records

Gaming and Betting Activity Data

• Bets placed, games played, stake amounts and outcomes
• Session duration and game history
• Bonus claims and wagering progress records

Technical and Device Data

• IP address and approximate location derived from IP
• Device type and operating system (Android version, iOS version)
• Browser type and version
• App version where applicable
• Session timestamps and login history

3 How We Collect Your Data

q778 collects your personal data through the following means:

• Account registration: Data you provide directly when creating your q778 account, including name, email, mobile number and date of birth.
• Platform use: Data generated automatically as you use the platform — game sessions, bet history, deposit and withdrawal activity, login times and device information.
• Verification submissions: Documents you upload when requested for identity or payment verification.
• Payment processors: Transaction confirmation data from JazzCash, Easypaisa, Raast and banking partners when you make a deposit or withdrawal.
• Cookies and tracking technologies: Automated data collected as you navigate the q778 website or app — see Section 6 for full cookie details.
• Support interactions: Information you provide when contacting q778 customer support, including the content of your query and any supporting details you share.

4 Why We Use Your Personal Data

q778 uses your personal data for the following purposes, each of which is necessary for the operation of the platform or for our legitimate business interests:

• Account management: Creating, maintaining and managing your q778 account, including login authentication and account settings.
• Age verification: Confirming that all players are aged 18 or above, as required by our platform policies.
• Transaction processing: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, Bank Transfer and card payment methods.
• Security and fraud prevention: Monitoring for suspicious login activity, unusual betting patterns, duplicate accounts and fraudulent payment attempts.
• Customer support: Responding to account queries, resolving transaction disputes and managing complaint handling.
• Responsible Gaming: Monitoring gaming behaviour to identify patterns that may indicate problem gambling and, where applicable, applying deposit limits or self-exclusion as requested by the player.
• Platform improvement: Analysing aggregated usage data (in non-personally identifiable form) to improve platform performance, game selection and user experience.
• Marketing communications: Sending promotional emails or push notifications where you have opted in to receive them. You can opt out at any time — see Section 11.

5 Payment Data and Financial Security

All financial transactions on q778 — deposits and withdrawals — are processed in Pakistani Rupees (PKR) through the supported payment processors: JazzCash, Easypaisa, Raast, bank transfer and debit/credit cards.

q778 does not store your full card number, CVV, or complete bank account credentials on its own servers. Payment authentication and card data handling are managed by the respective payment processors under their own security frameworks. q778 receives transaction confirmation data (amount, reference number, payment method type) but not the sensitive authentication details used to authorise the payment.

For JazzCash and Easypaisa transactions, the mobile number used for the wallet is associated with your q778 account record for transaction matching and withdrawal verification purposes.

6 Cookies and Tracking Technologies

q778 uses cookies and similar tracking technologies on the website and in the app. Cookies are small files stored on your device that help the platform function correctly and remember your preferences across sessions.

Types of cookies q778 uses:

• Essential cookies: Required for the platform to function — these include session authentication cookies, login state cookies and security tokens. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your preferences such as language settings, last visited game or section of the platform.
• Analytics cookies: Help us understand how players navigate the platform — which pages are visited most, where players spend time and where issues occur. This data is aggregated and not linked to individual player identities in our analytics reporting.
• Marketing cookies: Used only if you have opted in to marketing communications. These help ensure that promotional content shown to you is relevant to your activity on q778. Marketing cookies are not used on q778 to serve advertising on third-party websites.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly and may prevent login. For full cookie preferences management, visit your account settings on q778.

7 Data Sharing — Who We Share Data With

q778 does not sell your personal data to third parties. We share data only where necessary to operate the platform, and only with parties who handle that data under appropriate security and confidentiality obligations.

Payment processors: Transaction data (amount, reference, payment method) is shared with JazzCash, Easypaisa, Raast and banking partners to process your deposits and withdrawals. These processors receive only the data required to execute the transaction.

Identity verification services: Where external verification is required to confirm your identity, relevant data (such as document images) may be shared with a third-party verification provider. This data is used solely for the verification purpose and is not retained for other uses.

Game providers: When you play a casino slot, live casino game or bingo title, the relevant game provider receives the data necessary to run the game round — your stake, game session identifier and bet outcome. Game providers do not receive your full account profile or financial data.

Legal and security obligations: q778 may share data with law enforcement, regulatory bodies or security investigators where required by a valid legal request or where we believe sharing is necessary to prevent fraud, security threats or serious harm.

8 Data Storage and Security

q778 stores player data on secure servers with access controls, encryption at rest and encrypted transmission over HTTPS for all data in transit. Access to personal data within q778's systems is restricted to personnel who need it to perform their specific role — account management, support or security review — and is not accessible to all staff.

Security measures in place at q778 include:

• SSL/TLS encryption for all data transmitted between your device and the q778 platform
• Encrypted storage for sensitive account and financial data at rest
• Access logging for all administrative actions involving player account data
• Password hashing — your password is never stored in plain text
• Login monitoring to detect unusual access patterns or brute-force attempts
• Two-step verification options available in your account security settings

While q778 takes reasonable and industry-standard measures to protect your data, no online platform can guarantee absolute security. If a data breach affecting player accounts were to occur, q778 would notify affected players and take immediate remedial action.

9 Data Retention

q778 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our internal security obligations, resolve any disputes and respond to regulatory or legal requests.

• Active account data: Retained for the duration of your account and for a period of up to 5 years after account closure.
• Transaction records: Financial transaction records are retained for a minimum of 5 years in accordance with standard financial record-keeping practices.
• Verification documents: Retained for as long as the account remains active and for 5 years post-closure.
• Gaming history: Game session data and betting history retained for account management and dispute resolution purposes for up to 3 years.
• Support communications: Retained for up to 3 years from the date of the interaction.

After the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data that cannot be linked back to individual players may be retained indefinitely for platform analytics purposes.

10 Your Data Rights

As a q778 player, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data q778 holds about you at any time through the account settings or by contacting support.
• Right to correction: If any personal data held about you is inaccurate or out of date, you can request that it be corrected. Basic account details (email, mobile number) can be updated directly in your account settings.
• Right to deletion: You can request that q778 delete your personal data. Note that data required for legal, financial or security purposes may be retained for the applicable retention period as outlined in Section 9, even if other data is deleted.
• Right to restrict processing: You can request that q778 limit how it uses your data in certain circumstances — for example, if you believe the data held is inaccurate and wish processing to be restricted pending correction.
• Right to withdraw consent: Where data processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to account closure: You can close your q778 account at any time through the account settings. Closing your account triggers the data retention and deletion process described in Section 9.

To exercise any of these rights, contact q778 support through the Help section of your account. We will respond to all data rights requests within a reasonable timeframe.

11 Marketing Communications

q778 sends promotional communications — including bonus offers, PSL odds boosts, new game announcements and Eid promotions — only to players who have opted in to receive them. You can manage your marketing preferences in the Notifications section of your account settings.

If you have opted in, q778 may contact you via:

• Email to your registered address
• Push notifications to your device (if you have allowed notifications in your phone settings)
• In-app messages within the q778 platform or app

You can opt out of any or all marketing communications at any time by adjusting your notification preferences in account settings. Opting out of marketing does not affect essential account-related communications — such as deposit confirmations, withdrawal processing updates and security alerts — which are sent regardless of marketing preferences.

12 Children's Privacy

q778 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you may not register an account or use the q778 platform.

If q778 becomes aware that a player is under 18, the account will be closed immediately, any remaining balance will be reviewed in accordance with the platform's underage use policy, and all associated personal data will be handled in accordance with the data retention and deletion process described in Section 9.

If you are a parent or guardian and believe a minor has registered an account on q778, please contact support immediately so that we can take appropriate action.

13 Updates to This Privacy Policy

q778 may update this Privacy Policy from time to time. When material changes are made, registered players will be notified by email or through an in-platform notification before the updated policy takes effect.

The updated Privacy Policy will always be published on this page with the effective date of the most recent revision. Continued use of the q778 platform after the effective date of any updates constitutes your acceptance of the revised policy.

We encourage you to review this page periodically, particularly if you have questions about how your data is handled or if you receive a notification about a policy update.

14 Contact and Queries

If you have questions about this Privacy Policy, wish to exercise your data rights or have a concern about how q778 has handled your personal information, please contact q778 support through the Help section of your account dashboard.

q778 support handles data queries during platform operating hours. We aim to respond to all data-related requests within 5 business days. For complex data access or deletion requests, the timeline may extend to a maximum of 30 days from the date the request is received.